Operations

Research shows that organizations that reduce complexity can motivate employees to deliver a better customer experience.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.

Transparency about how minerals are sourced advances environmental justice and climate protection.

Supply chain risks have become nearly incalculable. Managing them requires a capabilities-driven mindset.

In this Wall Street Journal bestseller, why the future of work requires the deconstruction of jobs and the reconstruction of work.

Growing inflation and supply chain issues are raising concerns that a recession is looming. But companies can prepare.

New research highlights that sustainable management is a fundamental business practice, not just a modern trend.

Just-in-time inventory management isn’t the source of the pandemic’s supply chain issues and product shortages.

Despite advances in automation, good people and good techniques remain essential to manual work.

Digital Strategy Guide Additive manufacturing — also known as 3-D printing — was developed in the 1980s and began moving beyond costly industrial manufacturing applications in the late 2000s when it was taken up by the open-source and do-it-yourself movements. This collection of articles from MIT Sloan Management Review takes a closer look at this disruptive technology, which is on the verge of going mainstream.